PREORDER FAQ

When will my order ship by?

If you placed a preorder for a Cocoa Santa Mug, a Mrs. Cocoa Claus Mug or a Cocoa Santa Plate, your order will ship on or before November 1, 2022. I realize that's a loooong time so we will create a custom email list to update you on the progress of our ceramic preorder throughout the year.

If you placed a preorder for any pieces in our Black Nutcracker collection your order will ship on or before August 1, 2022.

Do you ship internationally? 

We only offer shipping to Canada and the USA at this time.

See our shipping policy for more information.

I changed my mind - can I please have a refund?

There will be no refunds or cancellations for this preorder. As always, please email us if there is an issue when your order arrives.

I'm moving before the order will ship, but don't have my new address yet!

If your address changes between now and when your order ships, just shoot us an email at hello@sunnyandted.com and we will ensure to update it in our system so it arrives at your home before the holidays.

What is the best way to get in touch with you? 

You can contact us via e-mail at hello@sunnyandted.com, or through our website's contact form. While we can also receive Direct Messages through Instagram, it is not our preferred method of communication. Due to the large volume of Direct Messages we receive each day, it is not always possible to keep track of each one. Please note that while we do our best to return each message within 24-48 hours, we may be slower to respond to any messages beyond regular business day hours. Thank you so much for your understanding!