FREQUENTLY ASKED QUESTIONS

Are SUNNY&TED products safe to wash in the dishwasher? 

No. Please use a non-abrasive sponge or dish towel to clean your SUNNY&TED products.

Are SUNNY&TED products safe to use in the microwave? 

No. 

When can I expect my order to ship and arrive? 

We do our very best to have orders processed and shipped within 7-10 business days of being placed. Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during launches of new collections and sales due to the high volume of orders received. 

See our shipping policy for more information.

Do you ship internationally? 

We only offer shipping to Canada and the USA at this time.

See our shipping policy for more information.

Do you accept returns or exchanges?

All items are final sale. However, if you have any questions or concerns about your order, please do not hesitate to contact us by e-mail at hello@sunnyandted.com. In the event that any items in your order are broken or defective upon arrival please contact us within 14 business days.

All sale and clearance items are final sale.

See our refund policy for more information.

What is the best way to get in touch with you? 

You can contact us via e-mail at hello@sunnyandted.com, or through our website's contact form. While we can also receive Direct Messages through Instagram, it is not our preferred method of communication. Due to the large volume of Direct Messages we receive each day, it is not always possible to keep track of each one. Please note that while we do our best to return each message within 24-48 hours, we may be slower to respond to any messages beyond regular business day hours. Thank you so much for your understanding!